Features

Aussie Dialler Features

Our dialler systems helps companies around Australia increase productivity, improve profits through sales or services efforts, and increase customer satisfaction. Aussie dialler capabilities cover a wide range of pacing options. With these capabilities, Aussie Diallers increase agent productivity, enhance contact rates and lower costs.

Dedicated Suppport

All your concerns and inquiries will be addressed by a dedicated support team.

SMS & Email

Our predictive dialler sends and receives SMS and Email communication with campaigns and set templates.

Voice

Out dialler is applicable to most SIP based softphones such as VoIP Talk, Eyebeam and 3CX Software.

Security

Changes and updates within the system can only be made with a unique IP address.

Campaign Management

Complete campaign analysis and management is a standard functionality that provides you with the ability to start campaigns, and assign users and inbound queues towards multiple campaigns.

Data Analysis

This Predictive Dialler allows you to organize various data sets to acquire the best results.

PBX

The dialler also contains complete PBX functionality with all the high grade features found in high-end telephone services.

Answer Machine Detection

Our diallers detect answer machines before transferring the call to an agent and set the call as an answering machine.

Inbound & Outbound Blending

The software gives you the ability to set campaigns while dealing with outbound and inbound calls all together without utilizing separate telephony platforms.

Efficient Documentation

Get a good start with our efficient documentation.

Reporting Tool

A simple single tap reporting system with a click of the button.

Cloud Based

Easily accessible to any device.

Our highly skilled team can support you with whatever issues you may need assistance with regarding telecommunications from VOIP technology and hosted diallers to mobile communication and voice broadcasting.

Integrating your business With Aussie Dialler

Pause Code

Agents can use the pause code which allows them to pause the dialler when they’re not active.

Login From Anywhere

Agents can log in anywhere using their smart phones and other devices with a working internet connection.

Online Chat

Aussie Dialler provides all the basic tools an agent needs to provide customer satisfaction.

Web-based Administration

With a predictive dialler, supervisors and managers can access an agent’s status board to help with web based administration.

Time Clock Setup

A separate Time-clock app enables the software to track the agent’s performance, productivity and call resolution.

Inbound and Outbound Calls

This unique feature allows call centre agents to receive calls whether it is an inbound or outbound call.

Multiple Campaigns

The predictive dialler allows the agent to manage and facilitate a single campaign with several diallers and manage several campaigns with a single dialler.

Local Caller ID

The predictive dialler displays the local caller ID to the user while making outbound calls or receiving inbound calls.